Terms and conditions

The company FLORIAN SAS with a capital of 38 112,00 €, registered in the Trade and Companies Register of Nice under the number 501 621 395 and whose headquarters is located 14 Quai Papacino 06300 NICE, is specialized in the manufacturing of cocoa, chocolate and confectionery products. Hereinafter referred to as Confiserie Florian.

The orders which can be carried out on the web site of the Confiserie FLORIAN are strictly reserved for individuals.


1. Acceptance of the General Conditions of Sale

The customer acknowledges having read, at the time of placing the order, the General Conditions of Sale set out below and expressly declares to accept them without reservation. The present General Conditions of Sale govern the contractual relations between Confiserie Florian and its customer, both parties accepting them without reserve. These General Conditions of Sale will prevail over all other conditions appearing in any other document, except prior, express and written derogation.

The full and complete adherence to the General Conditions of Sale, developed below, is necessary and indispensable in order to place an order.

2. Products / Non contractual pictures

Confiserie Florian takes great care in the presentation of its Products, especially on its Website. However, the photographs illustrating the Products offered are only indicative and have no contractual value. Confiserie Florian makes every effort to ensure that the photographs are faithful to the products presented, but cannot be held responsible for errors or inaccuracies in the photographs, graphic representations or samples, due to any variations that may have occurred.

The list of products presented on the site is not exhaustive and the majority of the products offered to its customers by Confiserie Florian is available in the premises of Confiserie Florian. Our products are available while stocks last. Confiserie Florian does its best to ensure that the products appearing as available for sale are indeed in stock. However, in case of stock shortage after the final confirmation of your order, Confiserie Florian will contact you to inform you of the unavailable products or those whose shipment will be postponed and in this case, the estimated shipping time. 

3. Ordering 

The automatic recording systems are considered as proof of the nature, content and date of the order 

3.1 To order products on our site 

  • browse the online catalog of our site
  • then add the products of your choice to your cart. You can access the contents of your basket at any time before the confirmation of the order, to proceed, if necessary, to any modification of your choice (in particular deletion of the selected product or modification of the quantity of selected product)
  • then from your basket click on "ORDER and PAY" to validate your selection of product(s)
  • if you are a new customer: proceed to your registration by clicking on the "REGISTER" button
  • if you are already a customer of our online site: identify yourself using your email address and your personal password
  • then enter your delivery and billing information
  • then validate your payment method. 

3.2 Confirmation of your order online : 

On the page summarizing the list of the selected product(s), the button "proceed to payment" allows you to validate your cart and thereby your selection of product(s), and proceed to the payment corresponding to your order.

Once the payment is validated, we will send you, by e-mail (to the e-mail address provided), an acknowledgement of receipt of your order on which will appear the number of your order and, as a reminder, the total amount to pay. This document will be accompanied by the present GTC.

The sale will be concluded only after the confirmation of the order. Your order, once confirmed, is then taken care of by the Customer Service that you can contact for any additional information at the following coordinates

By mail Confiserie Florian, Service Vente Par Correspondance, Le Pont du Loup, 06140 Tourrettes sur Loup.

By phone at 04 93 59 41 22 or 04 93 59 41 27

By fax to 04 93 59 38 32

By e-mail : servicevpc@confiserieflorian.com

The information provided by the buyer when placing the order is binding: in case of error in the address of the recipient, Confiserie Florian cannot be held responsible for the impossibility of delivering the product.

3.3 Right of withdrawal

In accordance with the provisions of Article L121-21-8 of the Consumer Code, as this concerns perishable products, the time limit does not apply, however in a concern for customer satisfaction Confiserie Florian undertakes to apply your right of withdrawal. Applicable exclusively to individuals - consumers, non-professional individuals.

In accordance with the provisions of Article L121-21 of the Consumer Code, you have a period of 14 days to exercise your right of withdrawal without penalty or justification. This period runs from the receipt of your package or in case of staggered delivery from the receipt of the last item ordered. You just have to fill in the following withdrawal form on a plain paper: "I hereby notify you of my withdrawal from the contract concerning the sale: ordered on, received on, order number, name and surname, address, signature, date" or print and fill in the one available at the end of this document and send it to Confiserie Florian - Le Pont du Loup - 06140 Tourrettes-sur-Loup. You have 14 additional days following your withdrawal to return the product intact in its original packaging at your expense. We commit ourselves to reimburse the sums paid within 14 days following your withdrawal. Your refund may be deferred until we receive the returned products.

If you wish to know the labelling mentions related to our products, you can contact us by mail or by phone. Upon proof, the costs related to this request will be refunded. 

4. Price 

The prices of our products indicated on our catalog or our site are expressed in Euros. The price indicated on the product sheets does not include transport. The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for France and the countries of the EEC. This price includes the price of the products, the handling, packaging and conservation costs of the products, the transport and commissioning costs.

If the rate of VAT were to be modified, in rise or in fall, this change could be reflected on the price of the articles.

All shipments outside France and the European Union are invoiced after deduction of VAT. Customs duties or other local taxes or import duties may be payable. These rights and sums are at your charge, they will be indicated to you if necessary, at the time of the delivery and will be payable directly to the carrier.

Our prices are subject to change at any time without notice, however, the items ordered will be charged on the basis of the price in effect at the time you pay your order, subject to availability of the product selected.

5. Payment 

The price charged to the customer is the price indicated on the order confirmation sent by Confiserie Florian.

Payment is always made at the time of order before shipment of the goods. No discount for early payment is granted.

All orders, regardless of their origin, are payable in Euros.

Please note that if the payment is not equal to the total amount of the order, only the paid products will be shipped.

Confiserie Florian reserves the right to refuse any order from a customer with whom there is a dispute over the payment of a previous order or for any other reason related to the abnormal nature of the order, at the discretion of Confiserie Florian.

Payment is made by credit card with the CB symbol or by bank transfer. 

Online payment by credit card (CB)

You can pay your order directly on our online store with CB (Mastercard, Visa or American Express). During the final phase of validation of your order you indicate the number of your CB as well as its date of validity and the cryptogram located at the back of the card (3 last digits located on the signature panel) [at no time you will have to indicate your confidential code]. None of this information is transmitted unencrypted on the Internet.

The order validated by the customer will be considered effective only when the concerned banking payment centers have given their agreement. In case of refusal of the said centers, the order will be automatically cancelled and the customer will be informed by e-mail. 

Payment by bank transfer 

You can make a transfer to us:

Le Crédit Lyonnais, 16 boulevard jeu de ballon, 06130 GRASSE
Numéro de compte : 0000071997D
Code banque : 30002
Code agence : 03236
IBAN : FR 68 3000 2032 3600 0007 1997 D72 

6. Shipping costs 

A contribution to the costs of packaging, insurance and shipping is required for each order and is included in the delivery costs indicated before the validation of the order by your care. The delivery in Metropolitan France is currently offered from 59€ of purchases. Confiserie Florian reserves the right to change this commercial policy at any time.

The delivery address taken into account is the one indicated by you at the time of your order.

Delivery is made according to the delivery method chosen during the online ordering process. 

7. The delivery 

Delivery times are given as an indication and subject to availability of items. In case of foreseeable extension of the delivery time, Confiserie Florian commits to inform the customer as soon as possible and by any means so that the customer can choose to maintain or cancel all or part of his order.

Confiserie Florian will not be held responsible for the consequences of any event beyond its control, including cases of force majeure or the fact of the carrier, which would tend to delay or prevent the delivery of products ordered.

The delay in delivery can in no case result in the payment of damages to the benefit of the customer or service providers of it. 

8. Les données personnelles 

The company Confiserie Florian manages an electronic file, which lists certain personal data relating to its customers. In accordance with the law of the RGPD (Regulation of the Management of Personal Data) of May 25, 2018, personal data are used to manage the online purchase of the consumer. We treat your personal data confidentially for professional purposes. We keep this data for an unlimited period of time.

When an order is placed on the site www.confiserieflorian.com, this database is enriched with information about the customer, which will subsequently allow us to better meet his expectations and facilitate the assistance services provided by the Customer Relations Department e-shop.
This database has been declared, in accordance with the requirements of the law relating to information technology, files and freedoms of January 6, 1978, amended by the law of August 6, 2004.

In the event that the customer agrees to communicate individual personal data, he/she may exercise this right by sending an e-mail to servicevpc@confiserieflorian.com or by mail to the following address Confiserie Florian, Service VPC, Le Pont du Loup, 06140 Tourrettes sur Loup.

Depending on the choices made when creating or consulting their accounts on the Internet, customers may choose whether they wish to receive promotional offers or news from Confiserie Florian. In addition, we use your birthday to send you a personalized offer.

If a customer no longer wishes to receive these offers, they can request them at any time by visiting this page: https://www.confiserieflorian.com/contact

The site www.confiserieflorian.com uses "cookies". A cookie is a computer file stored on the customer's hard drive to improve and personalize the service provided by Confiserie Florian. The customer has the possibility to refuse cookies by configuring his Internet browser. 

Login and customer account 

When you place your first order, you choose and enter a user name and a password. This password, strictly confidential, will be requested at each transaction.

You agree to take care of this identifier; you must immediately report any loss in writing in order to release your responsibility.

9. Warranty 

Confiserie Florian cannot be held responsible for damages of any kind, material or immaterial, which could result from the bad use of the commercialized products. Confiserie Florian's responsibility will be limited to the amount of the order and cannot be held responsible for simple errors or omissions that could have remained despite all the precautions taken in the presentation of the products.

In all cases, Confiserie Florian cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception. Confiserie Florian's responsibility is systematically limited to the value of the product in question, value at the date of sale. In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code).

10. Intellectual Property

All elements of this site (texts, photographs, illustrations, logos, icons, files available for download, video or sound clips, etc.) are protected by French law and international texts relating to the respect of copyright, designs and models and patents.

The reproduction and/or representation of these elements is only authorized for information purposes for strictly personal and private use. Any other reproduction, in whole or in part, is systematically subject to the authorization of Confiserie Florian. However, hypertext links to the site are authorized without specific request and without engaging the responsibility of Confiserie Florian. 

11. Litigation 

The present General Conditions of Sale can be modified at any time. The new General Terms and Conditions of Sale will be applicable only to sales made after the modification.

The present contract is subject to French law. In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of :

  • a professional association of the branch,
  • a consumer association,
  • or any other counsel of his choice. It is reminded that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is reminded that as a general rule and subject to the appreciation of the Courts, compliance with the provisions of these General Conditions of Sale relating to the contractual guarantee assumes that the customer honors his financial commitments to Confiserie Florian.

In the event of a dispute, the customer should first contact Confiserie Florian to obtain an amicable solution. Failing that, the Tribunal de Commerce de Nice is the only competent court, regardless of the place of delivery and the method of payment accepted.

Withdrawal form

To be printed and sent back duly completed and stamped within the legal deadline (see general conditions of sale)

To be returned to :


Service Vente par Correspondance

Le Pont du Loup