Shipping & returns

1. Preparation time 

99% of our products are available immediately!

Upon receipt of validated and paid orders, the preparation time is approximately 1 to 3 working days (in periods of high activity this time may be increased) to which is added the time of routing of your package. (see Mode and delivery time below)

The collection of parcels by La Poste and GLS is done only once a day, from Monday to Friday, all orders placed on the weekend are processed from the following Monday.

If however we were in the incapacity to provide one or several articles of your choice, we commit ourselves to let you know it as soon as possible, either by email, or by telephone, in order to take together the decision which would be convenient for you (replacement of the article by another similar product or of the same value, sending in deferred of the missing article(s), credit note or refund) 

2. Delivery methods and times

In France* we ship our orders by Colissimo at home with a delivery against signature and a delivery within 48 hours (2 working days).

For the deliveries in the DOM-TOM we send in Colissimo Overseas, here the delivery time is longer, it is necessary to envisage about ten days (except additional time of customs clearance, variable from 1 to 30 days).

Export deliveries, in more distant countries and requiring air transport are made by Colissimo Expert International. The delivery time depends on the country of destination (contact us for more information).

To most European countries we ship with the transport company GLS (General Logistics Systems). The delivery time depends on the destination country (from 2 to 5 days).

We also entrust to GLS transport the deliveries of the companies on all the French territory.
*Corsica included. 

3. Shipping costs 

The delivery fees for France and Corsica are fixed : 6.50€. Delivery in France is offered from 65€ of purchase. 

For French overseas departments and territories, European countries and any other destination, shipping costs are applied according to the weight of your package.

They are automatically calculated online according to the selected delivery address. 

4. Place of delivery 

With La Poste and GLS we can deliver almost anywhere in the world.

By clicking on "My Account" and then on "My Address Book" you can easily manage up to 5 different delivery addresses.

At your convenience, you can choose according to your orders to be delivered to your home, your workplace, your family or a friend (gift, absence or vacations).

In the case of a "gift" order, remember to keep your address in "billing address" for sending the invoice by mail and to put the recipient's address in "delivery address".

We also strongly recommend that you include an accompanying message, (Happy Birthday, Get Well, Merry Christmas etc) by writing it in the "Comment on your order" box located in Step 5: Order Verification.
Then we will include it in the package.

5. Follow-up of your order

At each stage of processing your order, an e-mail will be sent to you.

The first is an instant and automatic e-mail at the time of your order which confirms the good progress of the stages on line and to which is joined the summary of this one.

The second is sent to you the day your package leaves our workshops, along with your colissimo number if you wish to track the delivery.

At any time you can check the status of your order by logging into your account on our site, and accessing the list of past orders.

The status "completed" means that your order has been shipped, it does not mean that it has been delivered.

In addition, you can contact our Mail Order Department for any additional information at 04 93 59 41 27 Monday to Friday from 9am to 12am and from 2pm to 6pm.

6. Return and cancellation 

If for any reason you are not satisfied with your product, you have the possibility to retract and obtain a refund. You just have to inform us of your intention beforehand and within 14 days after receiving your package.

ATTENTION: only products returned complete, in their original packaging, unopened and in perfect condition for resale will be accepted. The products must be over-packaged for transport.

In case of exercising the right of withdrawal, we will do our best to reimburse the consumer within the legal time limit of 14 days.

Withdrawal form

Details and withdrawal form see General Conditions of Sale.